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MillCreek Policies--By
ordering through MillCreek you agree to the polices stated:
All products whether individually or created
from MillCreek Soy Wax Candle Supply, LLC need to be thoroughly tested. MillCreek
Soy Wax Candle Supply, LLC is not responsible for accidents that may
occur with the products offered.
It is your responsibility to
test each product, including packaging materials.
MillCreek's
customer support hours are
Monday-Friday, 10am-4pm This is for products and help for
supplies purchased from MillCreek Soy Wax Candle Supply, LLC. MillCreek is closed weekends and
holidays. If you are in need of support or have questions please
E-mail us at:
sales@millcreeksoywaxcandlesupply.com or
info@millcreeksoywaxcandlesupply.com
MILLCREEK ORDERING:
MillCreek Soy Wax Candle Supply accepts orders by phone, during
regular business hours, E-mail, through our web-site,
and by US Postal Service sent to: Mailing Address Only: MillCreek Soy Wax Candle Supply, 2131 S.
1000 W., Kewanna, IN 46939, ( no
personal checks) certified checks or money orders are accepted.
We also accept Visa,
MasterCard, Discover, and Electronic checks through Itransact
or PayPal.
Returned checks will be charged $27.50 and 18% interest from date of order.
If paying by PayPal please be advised that your payment must be cleared
and completed with PayPal before your order will ship. This could
add 2 to 14 additional days on to your order. You will receive an E-mail
from PayPal stating when your funds have cleared; MillCreek also
receives this information.
Before submitting your order, please
check to make sure your order is complete. Any additions and/or
changes made to your order are considered separate orders. Your order
will be handled and billed accordingly, including the UPS charges for
each order. This policy is in place because all orders are processed
in real-time, meaning, as soon as you key the submit button in the
shopping cart, your order has been processed and is ready to pack as
stated on your invoice.
MillCreek does not accept
add-ons to orders.
If ordering online, please print a copy of your invoice.
An invoice is also sent with each order. Please keep these for
your bookkeeping and tax records. MillCreek charges a $50 flat
rate charge for invoice record/s recovery.
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securely with any major credit card through iTransact or PayPal! |
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SHIPPING:
Current Processing Schedule: 2 to 3 days depending on order volume.
If you have any
questions please e-mail:
Sales@millcreeksoywaxcandlesupply or
info@millcreeksoywaxcandlesupply.
MillCreek Soy Wax Candle Supply ships all orders via UPS. Shipping rates are
based on the actual weight of the package and destination.
Standard time for orders shipped UPS ground is 5-10
business
days. All (including Next Day Air) orders have a processing of 2 to 3
business days.
(Updated on front page). This means if you place your order
on Monday your order will ship out Wednesday.
If you need your order sooner you will need to choose a faster
mode of UPS shipping as there is a 2 to 3 business day
processing schedule for all orders. All packages leave the MillCreek warehouse in top
condition; if your package has any signs of (or is) damage, breakage,
and/or leakage , call UPS at 1-800-742-5877. Report the problem
to UPS immediately. UPS will then contact MillCreek to resolve
the issue.
Once orders are shipped from the MillCreek warehouse, MillCreek
does not maintain control over packages and cannot
guarantee shipping arrival dates by UPS or the condition of the
package and the materials contained within. MillCreek is not
responsible for any import tariffs or duties on international
orders as those are the customers responsibility.
WARRANTIES:
MillCreek Soy Wax Candle
Supply makes no expressed or implied warranty or guarantee as to
the use or end result of the products being sold. It is the
users responsibility to test all products, this includes
packaging materials. Customers should purchase and test small
quantities to ensure products meet their individual
specifications. Customers have five days from the date
of received order to contact MillCreek with any problems or
concerns regarding that order or its contents. MillCreek can be
reached by
E-mailing:
info@millcreeksoywaxcandlesupply.com
MillCreek is not responsible for the quality of products not
purchased directly from MillCreek (i.e.: trades, sales from
other individual parties to another, swaps, ect.) No comparisons
will be made. All orders are on file.
RETURNS: All Sales Are Final
Due to safety and quality control
concerns, MillCreek Soy Wax Candle Supply does not accept returns
on
any
product. All products are available individually or in
small quantities. It is suggested if ordering a new
product, please order a small quantity to insure that it meets
your specific needs.
PRIVACY STATEMENT:
MillCreek Soy Wax Candle Supply collects personal financial and contact
information to use for the purpose of order processing only. Under no
circumstances will MillCreek allow this information to be sold or shared.
MillCreek reserves the right to
refuse service to any party at any time.
PICK UP POLICY:
No Pickups
MillCreek is an
internet-based business and does not have a store front or
retail outlet. All orders are shipped using UPS
services. Orders may be submitted via our
internet shopping
cart 24 hours a day, seven days a week.
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